Parts Product Support Representative Apply for this Career

Job Code Parts Product Support Representative
Operation Location Wendell, NC
Primary Function

Individual with strong communication skills, detail oriented with the ability to multitask. Responsible for validating on-line orders, coordinating all shipments and freight, handling shipment of backorders, obtaining credit approval, managing shipping discrepancies, and coordinating of returns.

Duties and Responsibilities

• Phone support concentrating on dealer questions concerning availability, pricing, shipping, and invoicing issues
• Sales order and freight charges entry
• Documentation of shipments as required
• Invoicing and shipping discrepancies
• Manage assigned territory with open and back-orders reports
• Obtain dealer credit approval and provide dealer confirmations of orders
• Inventory vouching
• Arrange shipments on shipping schedules
• Assist TM with dealer close out paperwork: invoices, schedule pick up of equipment, provide BOL
• Handling shortage /damage claims
• Handling of return approvals and authorization forms
• Coordination of shipping show and photo shoot units
• Call dealer network and build communication with KIOTI
• Communicate the quarterly programs and specials with dealers
• Maintenance of CRM database and Quick Reference Guide
• Overseeing manuals & price sheets updates as required

Educational and or Experience Requirements
  • High School Diploma
  • Minimum of 2 years customer service experience
  • Experience with handling difficult customers
  • Ability to handle heavy workloads
  • Excellent phone and multitasking skills
  • Must be proficient with Microsoft Word, Outlook and Excel.
  • To apply, please send resumes to