Product Support Representative – Wendell, NC Apply for this Career
|Job Code||Product Support Representative|
|Operation Location||Wendell, NC|
This position is responsible for assisting dealers with technical support on KIOTI tractors and products. Experience with lawn, agricultural, and industrial equipment operation and/or maintenance is desired to assist in troubleshooting the following:
• Diesel engines • Transmissions
|Duties and Responsibilities||
Individuals in this position need to have the ability to troubleshoot the above systems on the phone. Individuals must display sound judgment and proper assessment when dealing with difficult situations and customers. Individuals must also have the ability to read and interpret blueprints, symbols, and schematics. Typing and basic computer skills are required for administrative duties.
• Resolve dealer customer service issues via phone
|Educational and or Experience Requirements||
High School Diploma & 2-5 years of technical experience desired. Tractor, heavy machinery, and ZTR mower/design experience is also desired.
Knowledge and experience with the following computer applications: Microsoft Word, Excel, Outlook. CRM and other applications are a plus.